ace366 Terms and Conditions for Online Gaming Bangladesh

1

General Terms

These terms and conditions ("Terms") form a legal agreement governing the use of the ace366 platform and all its services ("Services"). By accessing the ace366 website or using any service, you are considered to have fully agreed to these Terms.

ace366 is an online gaming platform providing slot games, live casino, cricket betting and other gaming services for users in Bangladesh. This platform operates under SSL encryption and fair play principles.

Important: Failure to comply with these Terms may result in your account being suspended or closed and your balance being forfeited. Please read the entire document carefully before using the service.

1.1 Definitions

"Platform" means the ace366 website, applications and all associated digital services.
"User" means any person who uses ace366 services whether registered or unregistered.
"Account" means the user's personal gaming account.
"Funds" means money deposited into the account.
"Bonus" means any promotional credit granted by ace366.

1.2 Applicable Law

These Terms are governed by the laws of the jurisdiction where ace366 is registered. In the event of any dispute, the ruling of the court of the relevant jurisdiction shall be considered final.

2

Account Registration and Eligibility

2.1 Age Requirement

You must be 21 years of age or older to open an account and use services on the ace366 platform. If a minor opens an account, that account will be closed immediately and all associated funds will be forfeited.

2.2 Registration Requirements

To register an account, you must meet the following conditions:

You must be 21 years of age or older.
You must register under your own name and all information provided must be accurate and complete.
Each person may open only one account.
There are no legal restrictions on using ace366 services from your location or country.
You have no prior ban or permanent closure imposed on you by ace366.

2.3 Identity Verification (KYC)

ace366 reserves the right to verify a user's identity at any time. The following documents may be requested before a withdrawal or for large transactions:

Scanned copy of National Identity Card (NID) or passport.
Verification of mobile banking account.
Proof of address.

If verification documents are not provided within the specified time, the account may be temporarily suspended.

2.4 Multiple Accounts Prohibited

Creating multiple accounts under the same name, from the same IP address, or from the same device is strictly prohibited. If this rule is violated, all associated accounts will be closed and all bonuses and winnings will be forfeited.

3

Account Security

It is your responsibility to keep your ace366 account secure. Never share your login credentials (username and password) with anyone.

3.1 Password Protection

Use a strong password that includes uppercase letters, lowercase letters, numbers and special characters.
Do not use a password on ace366 that you use on other sites.
Change your password regularly.
If your password is lost or stolen, contact support immediately.

3.2 Account Responsibility

You are fully responsible for all activities carried out from your account. If you suspect someone has used your account without your permission, notify ace366 support immediately. ace366 will not be liable for any loss resulting from unauthorised use unless negligence on our part is proven.

4

Deposits and Withdrawals

To facilitate transactions on ace366, we accept the most popular mobile banking services in Bangladesh. All transactions are secure and encrypted.

Details	Deposit	Withdrawal
Minimum Amount	৳100	৳800
Supported Methods	bKash, Nagad, Rocket	bKash, Nagad, Rocket
Typical Processing Time	Instant	30 minutes to 3 hours
Currency	Bangladeshi Taka (BDT)	Bangladeshi Taka (BDT)

4.1 Deposit Rules

Each deposit must be made from a mobile banking account registered in your own name.
Deposits from third-party accounts are not accepted.
ace366 reserves the right to hold suspicious deposits for investigation.

4.2 Withdrawal Rules

KYC verification must be completed before a withdrawal.
Withdrawals can only be made using the same method used for the deposit.
Withdrawal requests are typically processed within 30 minutes to 3 hours.
Processing time may increase if verification is required.
Withdrawals may be restricted until active bonus wagering requirements are met.

4.3 Transaction Cancellation

ace366 reserves the right to cancel a withdrawal request that is being processed if fraud or a rule violation is suspected. The account holder will be notified immediately in such cases.

5

Bonuses and Promotions

ace366 offers various types of bonuses and promotional offers to its users. Each bonus is provided under specific conditions.

5.1 Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. The wagering requirement for the bonus is 15 times. For example:

Deposit ৳1,000 → Bonus ৳1,000 → Total ৳2,000. Before withdrawing this bonus, you must wager (bonus + deposit) × 15 = ৳30,000.

Deposit ৳18,000 → Bonus ৳8,000 → Total ৳26,000.

5.2 General Bonus Terms

Bonuses apply to first-time registered users only.
The welcome bonus cannot be claimed more than once from the same person, IP address or device.
Bonus credits must be used within the specified validity period — the period will be stated in each offer's details.
Specific wagering conditions must be met in order to cash out bonus funds.
ace366 reserves the right to withdraw or modify any bonus at any time.
If bonus abuse is found, the bonus and associated winnings will be forfeited.

5.3 VIP Program

The ace366 VIP program has three tiers: Bronze, Silver and Gold. The weekly cashback rates are shown in the table below:

Tier	Weekly Cashback	Benefits
Bronze	Up to 0.3%	Basic benefits
Silver	Up to 0.7%	Enhanced benefits
Gold	Up to 1.0%	Premium benefits

Tier upgrades depend on your gaming activity. ace366 reserves the right to change the VIP program terms at any time.

6

Gaming Rules

6.1 Fair Play

ace366 believes in fair play. All games are operated using Random Number Generator (RNG) technology, which ensures that every outcome is determined entirely at random.

6.2 Betting Limits

Minimum and maximum betting limits are set for each game and are clearly displayed in the game interface. ace366 reserves the right to change betting limits at any time.

6.3 Technical Errors

If a game is incomplete due to a technical error or server issue, ace366 reserves the right to cancel that bet and refund the wagered amount. Alleged winnings resulting from a technical malfunction will not be paid out.

6.4 Special Rules for Live Casino

In live casino games, the dealer's decision is considered final. If the live stream is interrupted, ace366 will determine the outcome based on technical logs.

6.5 Cricket and Sports Betting

In sports betting, if a match is cancelled or postponed, the wagered amount will be refunded, though separate rules may apply for specific markets and will be displayed in the betting interface.

7

Prohibited Activities

The following activities are strictly prohibited on the ace366 platform and may result in account closure as well as legal action:

Impersonating another user or opening an account under a false identity.
Using multiple accounts to take advantage of bonus offers.
Playing games using automated bots, scripts, or software.
Attempting to manipulate or hack game results.
Using the platform for money laundering or any illegal financial activity.
Harassing or engaging in offensive behavior toward other users.
Attempting unauthorized access to ace366's systems or network.
Making false chargebacks or committing payment fraud.

Warning: If any prohibited activity is detected, ace366 may close the account without notice and forfeit all funds. Law enforcement assistance will be sought if necessary.

8

Responsible Gaming

ace366 places the highest importance on responsible gaming. We believe gaming is for entertainment — not as a means of income. We provide various tools to help you keep your gaming habits in check.

8.1 Self-Restriction Features

Users may apply the following restrictions to their accounts:

Setting daily, weekly, or monthly deposit limits.
Setting betting limits.
Temporarily suspending the account for a set period.
Requesting permanent Self-Exclusion.

8.2 Support

If you experience any gaming-related issues, please contact ace366's 24/7 live chat support. Our support team is always ready to help in Bengali. For more details, visit our Responsible Gaming page.

8.3 Minor Protection

No one under the age of 21 may use ace366. Parents and guardians are requested to use appropriate parental control software to prevent minors from accessing this platform.

9

Privacy & Data

ace366 places the highest importance on the privacy of users' personal information. To learn how your data is collected, stored, and used, please read our Privacy Policy.

9.1 Data Collection

During registration and the KYC process, ace366 collects your name, contact information, identification documents, and financial information. This data is used solely for providing services, security verification, and meeting legal obligations.

9.2 Data Sharing with Third Parties

ace366 does not sell or share your personal information with any third party, except in the following cases:

In response to a lawful request from law enforcement authorities.
With authorized payment partners for payment processing.
With fraud prevention and security service providers.

10

Intellectual Property

All content on the ace366 platform — logos, graphics, text, software, game interfaces, and design — is the intellectual property of ace366 or its licensors. Copying, redistributing, or commercially using any part of these materials without written permission from ace366 is strictly prohibited.

11

Limitation of Liability

ace366 will not be held liable for any losses in the following cases:

Financial loss resulting from a user's gaming decisions.
Game interruptions caused by internet disconnection or device issues.
User data breaches resulting from third-party actions.
Temporary service outages due to technical errors.

Under no circumstances will ace366's total liability exceed the amount of the transaction in question.

12

Changes to Terms

ace366 reserves the right to modify these terms and conditions at any time. Users will be notified of significant changes via email or a notice on the platform. Continued use of the platform after any changes will be considered acceptance of the updated terms.

For this reason, it is advised to check this page regularly. The date of any changes will be noted at the top of the page under the "Last Updated" section.

13

Account Closure

13.1 Closure by User

You may request to close your account at any time by contacting ace366 support. Remaining funds may be withdrawn before closure, however bonus credits will not be paid out.

13.2 Closure by ace366

ace366 may temporarily suspend or permanently close any account for the following reasons:

Violation of these terms and conditions.
Fraudulent or deceptive activity.
Failure to complete KYC verification.
Legal or regulatory reasons.

In the case of permanent closure, remaining funds will be returned provided no rules have been violated.

14

Contact Us

If you have any questions or concerns regarding these terms and conditions, please get in touch with us. Our support team is available 24 hours a day, 7 days a week to assist you in Bengali.

Get in Touch with Us

Contact our support channels for any questions or complaints.

24/7 Live Chat — in Bengali

[email protected]

For more legal information, visit our Privacy Policy and Responsible Gaming pages.

ace366 Terms and Conditions

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