ace366 Privacy Policy

Scope of Information Collection

ace366 collects the following types of information. Each piece of information is used solely for the purpose of improving service quality and ensuring your security.

A. Information provided directly:

• Full name, email address, and mobile number provided at registration.
• National ID card or passport information provided for identity verification.
• bKash, Nagad, or Rocket account information provided for financial transactions.
• Messages and complaint details provided when contacting support.

B. Automatically collected information:

• IP address, browser type, and operating system information.
• Activity logs and session data from your use of the website.
• Information collected through cookies and similar tracking technologies.
• Device identification information.

Purpose of Information Use

ace366 uses collected information for the following specific purposes:

• To create and manage your account, and to verify your identity.
• To process financial transactions and to prevent fraudulent activity.
• To personalise the gaming experience and to provide relevant promotional offers.
• To provide customer support and to resolve your complaints.
• To improve the quality of our services and to ensure security.
• To comply with applicable laws and regulations and to resolve disputes.
• To enforce responsible gaming policies, particularly for the protection of minors.

Sharing Information with Third Parties

ace366 does not generally sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

• Service providers: With trusted third parties who assist in providing essential services such as payment processing, IT infrastructure, and customer support, and who operate under strict confidentiality agreements.
• Legal obligations: When required to comply with court orders, lawful requests from law enforcement agencies, or applicable laws.
• Fraud prevention: To identify and prevent fraud, money laundering, or other unlawful activities.
• Business changes: In the event of a merger, acquisition, or asset transfer, you will be notified at that time.

Cookies Policy

ace366 uses cookies and similar technologies to operate the website effectively and to improve your browsing experience.

Cookies we use:

• Essential cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional cookies: Used to remember your preferences and settings.
• Analytical cookies: Collect statistical data to monitor and improve site usage.

Non-essential cookies can be disabled through your browser settings. However, this may affect certain features of our services.

Information Security and Protection

ace366 follows the highest industry standards in protecting your personal information. Our security measures include:

• SSL/TLS encryption: All data transmission between your browser and our servers is protected by SSL encryption.
• Data encryption: Stored sensitive information, particularly payment information, is protected with strong encryption methods.
• Access control: Only authorised personnel can access your information, and their activities are logged.
• Regular security audits: Regular security tests are conducted to identify system vulnerabilities.
• Two-factor authentication: Two-factor authentication is provided to enhance account security.

While we strive to ensure the highest level of protection, no method of transmitting information over the internet is 100% secure. We therefore ask you to use a strong password and not to share your login details with any third party.

Data Retention Period

ace366 retains your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Information for active accounts is retained for as long as the account remains active.
• Financial transaction records are retained for the period specified under applicable law.
• Even after an account is closed, certain information may be retained for a defined period to meet applicable legal or regulatory requirements.
• If consent for marketing communications is withdrawn, use of information for that purpose will cease immediately.

Your Rights

As a user of ace366, you have the following rights:

• Access: The right to request a copy of the information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances, subject to legal obligations.
• Right to restrict processing: The right to request that processing of your information be restricted in certain cases.
• Right to opt out of marketing communications: The right to opt out of receiving marketing communications at any time.

To exercise these rights, please contact our support team via live chat or by email.

Protection of Minors

ace366 strictly prohibits providing services to persons under the age of 21. Our platform is for those aged 21 and above only.

• An age verification process is carried out at the time of registration.
• We do not knowingly collect or process personal information of minors.
• If a registration is suspected to be from a minor, the account is immediately suspended and the associated information is securely deleted.

Third-Party Links and Services

The ace366 platform may contain links to third-party websites or references to third-party services. ace366 is not responsible for the privacy practices of these third parties.

Our payment partners bKash, Nagad, and Rocket have their own privacy policies. Their policies will apply during payment processing. ace366 shares only the necessary transaction information with these partners.

Policy Changes and Updates

ace366 reserves the right to change this privacy policy from time to time based on service improvements, legal changes, or business needs.

• Registered users will be notified by email of any significant changes to the policy.
• Changed policy will take effect from the date of publication.
• Continued use of the service after changes will be considered acceptance of the new policy.
• For significant changes, renewed explicit consent may be sought from registered users.

International Data Transfers

ace366 servers and data processing facilities may be located in various countries. In the case of data transfers, we ensure that:

• Adequate data protection measures are in place in the country receiving the data.
• Transferred data will be protected in accordance with the standards of this policy.
• Necessary legal safeguards are in place for international data transfers.